Why won't my machine recognize the correct size of hoop I Have installed on the machine?
On the rare occasion this issue comes up, the answer is the same. . Durkee EZ Frames have nothing to do with the issue. In fact, the customer should take them off and set them aside to fix the problem. The “A” arm of the machine has multiple positioning locations that, when properly aligned, cause the machine to “recognize” the hoop attached to the arm. In this instance the word “recognize” refers ONLY to the hoops that came with the machine or other OEM hoops from Brother available for that machine. Those positions on the “A” arm are small slots or grooves. In order for the machine to recognize the correct hoop, the left side (adjustable arm that moves left and right) must align perfectly in any given slot and the knob that holds it tightly secured. If these two criteria are not met, the machine “assumes” the next smallest size hoop.
Thus, if the customer will remove any/all hoops or frames from the machine and adjust the “A” arm correctly in the proper slot and tighten the thumbscrew/knob securely, the machine will “think” it has a 7 7/8” x 11 7/8” hoop attached and the problem will be solved. This hoop is usually and inaccurately referred to as a 12 x 8 hoop. Brother identifies this hoop as their “Large” hoop. Because the machine “thinks” it has a 12 x 8 hoop in place is why the customer must ALWAYS center their #1 needle in the middle of the EZ Frame or hoop and trace their design.
Cindy F , Springboro OH
I do not shop at All Brands often, when I do, I am very pleased
Lisa M, Kingston AR
Had to call to make sure I was ordering the right hoop for my machine. Your rep was very nice and informative. Will order from you again.
